Incident Management Policy
At Community Disability & Care (CDC), the safety and well-being of our participants is our highest priority. We maintain a robust Incident Management System to ensure all incidents are identified, reported, and resolved in a way that promotes continuous improvement and safeguards rights.
What is an Incident?
An incident is any event or circumstance that occurred during the delivery of supports that caused harm, or could have caused harm, to a participant. This includes:
- Acts of violence, abuse, neglect, or exploitation.
- Unauthorised use of restrictive practices.
- Serious injuries or illnesses.
- Near misses (events that didn't cause harm but could have).
Our Management Process
- Immediate Response: Ensuring the participant is safe and receiving any necessary medical attention.
- Reporting: All incidents are documented by staff immediately and reported to management within 24 hours.
- Investigation: We conduct a thorough review to understand why the incident occurred and how to prevent it from happening again.
- External Reporting: We notify the NDIS Quality and Safeguards Commissionof any "reportable incidents" within mandated timeframes.
- Feedback: We involve the participant and their family in the resolution process and keep them informed of the outcome.
Continuous Improvement
We review incident data monthly to identify trends and implement changes to our policies, training, or environments to improve the quality of care we provide.
Raising a Concern
If you witness an incident or have concerns about safety, please report it immediately to our management team:
info@comdisabilitycare.com.au
0401 682 815
Participants also have the right to report incidents directly to the NDIS Commission at www.ndiscommission.gov.au.