# Incident Management Policy

Quality & Safety

# Incident Management Policy

At Community Disability & Care (CDC), the safety and well-being of our participants is our highest priority. We maintain a robust Incident Management System to ensure all incidents are identified, reported, and resolved in a way that promotes continuous improvement and safeguards rights.

## What is an Incident?

An incident is any event or circumstance that occurred during the delivery of supports that caused harm, or could have caused harm, to a participant. This includes:

- Acts of violence, abuse, neglect, or exploitation.
- Unauthorised use of restrictive practices.
- Serious injuries or illnesses.
- Near misses (events that didn't cause harm but could have).

## Our Management Process

- **Immediate Response:** Ensuring the participant is safe and receiving any necessary medical attention.
- **Reporting:** All incidents are documented by staff immediately and reported to management within 24 hours.
- **Investigation:** We conduct a thorough review to understand why the incident occurred and how to prevent it from happening again.
- **External Reporting:** We notify the NDIS Quality and Safeguards Commission of any "reportable incidents" within mandated timeframes.
- **Feedback:** We involve the participant and their family in the resolution process and keep them informed of the outcome.

## Continuous Improvement

We review incident data monthly to identify trends and implement changes to our policies, training, or environments to improve the quality of care we provide.

## Raising a Concern

If you witness an incident or have concerns about safety, please report it immediately to our management team:

info@comdisabilitycare.com.au
⁦0401 682 815⁩

Participants also have the right to report incidents directly to the NDIS Commission at [www.ndiscommission.gov.au](https://www.ndiscommission.gov.au).